TERMS & CONDITIONS

  • Our products are handmade and may have some variance in size.  All products are weighed and products will be overweight, rather than shipped under weight.

 

  • Delivery within 2 weeks of placement and payment of order, where possible.

 

  • Cancellations must be made within 24 hours of order.

 

  • We want you to be totally happy with your order.  If you are not, please notify us within 2 days of receiving your order, by email.  You can return the product, but in the condition you found it – sealed, unopened, with all packaging – within 7 days of receiving your order.  Please state your reason for return.

 

  • If the product is being returned because you changed your mind, you will have to pay the shipping costs.

 

  • Refunds will be processed within 14 days. Personalized items cannot be cancelled, returned or refunded.

 

  • In the event that your order is damaged, please email us within 2 days of receiving your order and include a picture of the damaged item. We will endeavor to replace faulty/damaged goods.